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MedExamGuru (“we,” “our,” “us”) provides digital learning services for NEET UG/PG, medical entrance, and nursing exam preparation. This Privacy Policy explains how we collect, store, use, and safeguard your information.
By installing or using the App, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
- a. User Information
- Name
- Email or mobile number
- Password or login credentials
- Profile details (optional)
- b. Learning and Academic Information
- Courses enrolled
- Test results and analytics
- Notes and progress data
- Practice history
- c. Device and Technical Information
- Device type
- IP address
- Operating system
- App usage logs
- Crash reports
- d. Payment Information
- Processed through third-party gateways.
We may receive:
- Transaction details
- Payment confirmation
- We do not store card or banking information.
- e. Cookies and Tracking
- Used only to:
- Improve app performance
- Store preferences
- Analyse usage
2. How We Use Your Information
- Create and manage user accounts
- Provide video classes, tests, and study materials
- Track progress and performance
- Manage subscriptions and payments
- Communicate updates and support
- Improve app features
- Comply with legal requirements
3. Data Sharing
- We do not sell or rent personal data.
- Information may be shared with:
- Hosting and cloud service providers
- Analytics partners
- Payment processors
- Government authorities if legally required
- All partners follow confidentiality and security standards.
4. Data Security
- Your data is stored on secure servers with restricted access.
- We use:
- Encryption
- Access controls
- Regular security checks
- Users are responsible for protecting their login credentials.
5. User Rights
- You may:
- Access or update your information
- Request account deletion
- Withdraw certain permissions
- To raise a request, email: support@medexamguru.com
6. Users Below 18 Years
- Students under 18 must use the App under parental or guardian guidance.
- We do not knowingly collect information from minors without consent.
7. Third-Party Services
- The App may contain external links or services.
- Their data practices are governed by their own policies.
8. Updates to this Policy
- We may modify this Privacy Policy from time to time.
- Continued use of the App indicates acceptance of updated terms.
9. Contact
